Box Shop Terms and Conditions
- All orders are accepted and all contracts are made by Stuffed Storage Limited ("the Company") subject to these conditions which shall prevail over any terms and conditions of the Buyer. No variation of these conditions shall be effective unless signed in writing by the Company.
- All delivery dates are estimates only and time is not of the essence of the contract. The Company shall not be liable for any direct or indirect loss or damage arising from or consequential upon delay in delivery.
- The risk in the goods shall pass to the Buyer on delivery to the Buyer or the person to whom the Company has been authorised by the Buyer to deliver the goods and the Company shall not be liable for any loss or damage to the goods thereafter.
Delivery Information
Delivery charges are £7.99 per order if order value is less than £70.00. Orders of £70.00 or above are free of delivery charges. Deliveries are only available to the UK mainland only.
Next day delivery for orders placed before 12.00 Monday - Thursday. Orders placed on Thursday after 12.00 and Friday before noon will be delivered on Monday. Orders placed on Friday after 12.00 will be processed on Monday for Tuesday delivery. Please make sure someone is available to accept the delivery (deliveries are due between 8am and 7pm).
If no-one is available to accept the delivery a card will be left to inform you how you can collect your parcel or arrange re-delivery. It then becomes your responsibility to contact the relevant delivery company to arrange a suitable re-delivery date. We accept no liability if delivery is not made due to you not being available.
Refund Policy
Stuffed Storage is committed to giving you the best possible products, prices and service. Should any product purchased from Stuffed Storage found to be faulty, damaged in transit, or differing from the description given at the Stuffed Storage website then we will be pleased to arrange to either refund or replace the product at the discretion of the customer. All returns must be notified by post to Stuffed Storage within 21 days of delivery of the product. Your payment card will be credited within 10 working days of the merchandise being received back at our facility.
In the event of a customer purchasing an item from Stuffed Storage mistakenly and through no fault of Stuffed Storage, we will be replace or refund the item provided that the original item is returned to Stuffed Storage unused and in saleable condition. In cases where the customer is either unable or unwilling to arrange return carriage after mistakenly purchasing a product, Stuffed Storage reserves the right to charge an uplift fee to cover the cost of employing a courier company to collect the item from the customer. In cases where an entire order is returned, we reserve the right to retain the cost of the outward carriage. This does not affect your statutory rights as a consumer. To arrange to return a product or for further information about returns or refunds please e-mail us at sales@stuffedstorage.com or telephone us on 0208 144 4030 Monday to Friday 09.00 - 18.30.
Cooling off period
Right to Cancel - "Cooling Off Period"
You have the right to change your mind and cancel an order within 7 working days of placing the order. This is known as a "Cooling Off Period". If you wish to cancel within the 7 working days you must inform Stuffed Storage in writing. Please write to Stuffed Storage Limited, Unit 2-3, 9-11 Gleneldon Road, London, SW16 2AU or email customerservice@stuffedstorage.co.uk
Stuffed Storage will replace or refund the item provided that the original item is returned to us unused and in saleable condition. In cases where the customer is either unable or unwilling to arrange return carriage, Stuffed Storage reserves the right to charge an uplift fee to cover the cost of employing a courier company to collect the item.
Complaints
Stuffed Storage is committed to maintaining high standards of customer service including our sales administration, and the handling of any customer concerns or complaints.
How to complain:
To make a complaint please e-mail us at complaints@stuffedstorage.co.uk or write to Stuffed Storage Limited, Unit 2-3, 9-11 Gleneldon Road, London, SW16 2AU.
Complaint procedure:
Stuffed Storage promises to handle each complaint effectively in a prompt, courteous and fair manner and make every reasonable attempt to rectify the problem to the complainant's satisfaction and to use what we have learned to reduce the likelihood of recurrence.
Timescale for resolving complaints:
We promise to acknowledge your complaint within 2 working days of receipt and aim to resolve this within 7 working days.