Terms and Conditions
Click and read the terms and conditions that apply to your products and/or services.
Box Shop Terms and Conditions
- All orders are accepted and all contracts are made by Stuffed Storage Limited ("the Company") subject to these conditions which shall prevail over any terms and conditions of the Buyer. No variation of these conditions shall be effective unless signed in writing by the Company.
- All delivery dates are estimates only and time is not of the essence of the contract. The Company shall not be liable for any direct or indirect loss or damage arising from or consequential upon delay in delivery.
- The risk in the goods shall pass to the Buyer on delivery to the Buyer or the person to whom the Company has been authorised by the Buyer to deliver the goods and the Company shall not be liable for any loss or damage to the goods thereafter.
Delivery charges are £7.99 per order if order value is less than £70.00. Orders of £70.00 or above are free of delivery charges. Deliveries are only available to the UK mainland only.
Next day delivery for orders placed before 12.00 Monday - Thursday. Orders placed on Thursday after 12.00 and Friday before noon will be delivered on Monday. Orders placed on Friday after 12.00 will be processed on Monday for Tuesday delivery. Please make sure someone is available to accept the delivery (deliveries are due between 8am and 7pm). Next day delivery cannot be guaranteed.
If no-one is available to accept the delivery a card will be left to inform you how you can collect your parcel or arrange re-delivery. It then becomes your responsibility to contact the relevant delivery company to arrange a suitable re-delivery date. We accept no liability if delivery is not made due to you not being available.
Stuffed Storage is committed to giving you the best possible products, prices and service. Should any product purchased from Stuffed Storage found to be faulty, damaged in transit, or differing from the description given at the Stuffed Storage website then we will be pleased to arrange to either refund or replace the product at the discretion of the customer. All returns must be notified by post to Stuffed Storage within 21 days of delivery of the product. Your payment card will be credited within 10 working days of the merchandise being received back at our facility.
In the event of a customer purchasing an item from Stuffed Storage mistakenly and through no fault of Stuffed Storage, we will be replace or refund the item provided that the original item is returned to Stuffed Storage unused and in saleable condition. In cases where the customer is either unable or unwilling to arrange return carriage after mistakenly purchasing a product, Stuffed Storage reserves the right to charge an uplift fee to cover the cost of employing a courier company to collect the item from the customer. In cases where an entire order is returned, we reserve the right to retain the cost of the outward carriage. This does not affect your statutory rights as a consumer. To arrange to return a product or for further information about returns or refunds please e-mail us at email@example.com or telephone us on 0208 144 4030 Monday to Friday 09.00 - 18.30.
Cooling off period
Right to Cancel - "Cooling Off Period"
You have the right to change your mind and cancel an order within 7 working days of placing the order. This is known as a "Cooling Off Period". If you wish to cancel within the 7 working days you must inform Stuffed Storage in writing. Please write to Stuffed Storage Limited, Unit 2-3, 9-11 Gleneldon Road, London, SW16 2AU or email firstname.lastname@example.org
Stuffed Storage will replace or refund the item provided that the original item is returned to us unused and in saleable condition. In cases where the customer is either unable or unwilling to arrange return carriage, Stuffed Storage reserves the right to charge an uplift fee to cover the cost of employing a courier company to collect the item.
Stuffed Storage is committed to maintaining high standards of customer service including our sales administration, and the handling of any customer concerns or complaints.
How to complain:
To make a complaint please e-mail us at email@example.com or write to Stuffed Storage Limited, Unit 2-3, 9-11 Gleneldon Road, London, SW16 2AU.
Stuffed Storage promises to handle each complaint effectively in a prompt, courteous and fair manner and make every reasonable attempt to rectify the problem to the complainant's satisfaction and to use what we have learned to reduce the likelihood of recurrence.
Timescale for resolving complaints:
We promise to acknowledge your complaint within 2 working days of receipt and aim to resolve this within 7 working days.
These conditions set out the terms of the contract between Us (“Stuffed Storage Limited”) and You (“the Customer”) and explain your rights, obligations and responsibilities, and those of Us.
1.1 Any reference in the following conditions to “Us” or “We” is a reference to the Contractor. Any reference in these conditions to “You” or “Your” is a reference to the Customer.
1.2 Any reference to “Insurance Option” is to the Insurance Option set out in Clause 9A.
1.3 “Goods” means the goods being removed.
2.1 Quotations exclude Value Added Tax and do not include any other customs duties levies or fees payable to government, or other statutory bodies and all such duties or fees (if any) will be payable by you in addition to the quoted price.
2.2 Although we quote a fixed price we reserve the right to amend it or make additional charges if any of the following have not been taken into account when preparing the quotation:-
2.2.1 Our costs increase as a result of under or over web estimation or currency fluctuations or changes in taxation or freight charges beyond our control.
2.2.2 We have to collect or deliver Goods on and above the first upper floor of Your requested property.
2.2.3 We supply any additional services (currently £5 per additional man per hour, minimum 2 hours). Any unspecified extra packing/removal materials (not already recorded on quotation) will be charged to You, subject to availability. Payment method will be agreed Us and You.
2.2.4 There are delays outside our reasonable control, in which event We may make additional charges for waiting times calculated in accordance with our standard rates applicable at the time (£35 minimum per man per hour, 2 hour minimum - unless you have requested waiver with office).
2.2.5 Access to the collection or delivery point is inadequate or the approach is unsuitable for our vehicles(i.e. we are unable to park within 20 metres from access).
2.2.6 Any parking or other fees or charges that we have to incur and pay in order to carry out the services you require. In all these circumstances you will be responsible for the extra charges
2.3 The Insurance Option will only apply if it is stated on the Quotation. A summary of the insurance cover maintained by us and any main exclusions from the cover is either enclosed with these conditions or is available on request.
2.4 Our quotation is not a guarantee that we have vehicles available on the day you require. Accordingly your signed acceptance of our quotation does not constitute a contract between us until you have our written confirmation by email that we can move Your Goods on Your required date and time. We will send our written confirmation within Forty-Eight (48) of our receipt of your acceptance of our quotation and full or part payment i.e. a deposit.
Work excluded from our quotations Unless previously agreed in writing we will not: -
3.1 Dismantle or assemble unit-furniture (flat-pack), fittings or fitments.
3.2 Disconnect or reconnect appliances, fittings or equipment.
3.3 Remove or lay fitted floor coverings.
3.4 Take down or re-hang curtains, blinds or other window coverings.
3.5 Move night storage heaters unless they are dismantled.
3.6 Move any items excluded under Clause 4.
3.7 Move any item or items which our removal specialists reasonably believe they cannot move safely, or the removal of which may damage the item, or items in question, or its or their surroundings. If these items can be wrapped by our crew to ensure they are properly protected, our crew will use our packing materials, with the time calculated and added to the removal bill, along with the cost of said materials.
Excluded Property The following items are specifically excluded from this contract and will not be removed: -
4.1 Jewellery, Watches, Trinkets, Precious Stones, Money, Deeds, Securities, Stamps, Coins, or goods or collections of a similar kind. 4.2 Potentially dangerous, damaging or explosive items.
4.3 Goods likely to encourage vermin or other pests or to cause infection.
4.4 Refrigerated or frozen food or drink.
4.5 Any animals and their cages or tanks including Pets, Birds or Fish.
4.6 Cars, Boats and Caravans.
4.7 Furs, Perfumery, Wines, Spirits, Tobacco, Cigars, Cigarettes, Foodstuffs, Perishable Goods or any kind of Explosives. Such goods will not be removed by us except without prior written agreement. If you submit such goods without our knowledge and prior written agreement we will not be liable for any loss or damage except when death or injury is caused by our negligence, or that of our employees, or agents and you will indemnify us against any charges, expenses, damages or penalties claimed against us by third parties. In addition we shall be entitled to dispose of (without notice) any such goods which are listed under paragraphs 4.2, 4.3, 4.4, 4.5, & 4.7. 4.8
Breakage of owner packed property unless the box or container shows signs of external damage Customer's responsibility It is your sole responsibility to:-
5.1 Declare to us the proper value of the Goods.
5.2 Obtain at your expense all documents necessary for the removal to be completed.
5.3 Be present yourself or appoint a representative at the departure and destination points to ensure that nothing is removed or left in error or is left in the wrong room.
5.4 Prepare adequately and stabilise all appliances prior to their removal. Other than by reason of our negligence we will not be liable for any loss or damage, costs or additional charges that may arise from any of these matters.
Ownership of the goods By entering into this contract you confirm to us that:-
6.1 The Goods are your own property; or
6.2 You have the authority of the owner of the property to make this contract in respect of the Goods. You will be responsible to pay for any claim for damages and/or costs against either of the above if this proves to be untrue.
7.1 If you postpone or cancel this contract within Seven (7) Days, we may charge the current deposit rate.
Payment of Removal Charges
8.1 Unless you have our written agreement to the contrary, You must pay our charges so we have cleared funds in advance of the removal. We will deduct your debit/credit card with any static removal costs on the previous working day to your removal, with additional costs e.g. packing on an hourly rate and/or packing materials, deducted after completion. Unless we agree otherwise, you may not withhold any part of the agreed price.
8.2 We reserve the right to terminate this contract if payment is not received before the removal date, and not to carry out any services quoted for. Failure to comply with our payment terms will also mean that the Goods are not insured.
Our liability for loss or damage
9.1 In the event that we lose or damage your goods, if we are liable, we will pay you up to a maximum of £25.00 sterling for each item which is lost or damaged, to cover the cost of repairing or replacing that item. In this respect an item is defined as any one article, suite, pair, set, complete case, package, carton or other container.
9.2 We may choose to repair or replace the damaged or lost item. However if we choose to repair the item we will not be liable for any depreciation in value.
9.3 Other than because of our negligence, we will not be liable for any loss, damage or failure to deliver the goods if it is caused by any of the following circumstances:
9.3.1 Fire howsoever caused.
9.3.2 War, invasion, acts of foreign enemies, Hostilities (whether war is declared or not), Civil War, Terrorism, Rebellion and/or Military coup, Act of God, Industrial action or other such events outside our reasonable control.
9.3.3 Normal wear and tear, natural or gradual deterioration, leakage or evaporation or from perishable or unstable goods. This includes goods left within furniture or appliances.
9.3.4 Cleaning, repairing or restoring unless we did the work.
9.3.5 Moth or vermin or similar infestation.
9.3.6 Electrical or mechanical derangement to any appliance, instrument or equipment unless there is evidence of external impact. 9.4 Additionally we will not be liable for any loss of or damage to:
9.4.1 Any goods in wardrobes, drawers or appliances, or in a package, bundle, case or other container not both packed and unpacked by us.
9.4.2 Jewellery, Watches, Trinkets, Precious Stones or Metals, Money, Deeds, Securities, Stamps, Coins, or goods or collections of a similar kind, unless you have previously given us full information including value, and we have confirmed in writing that we will accept responsibility in accordance with 9.1 above.
9.4.3 Goods which have a relevant proven defect or are inherently defective.
9.4.4 Animals and their cages or tanks including Pets, Birds or Fish.
9.4.6 Refrigerated or frozen food or drink.
9.5 Other than because of our negligence, we will not be liable for damages or costs resulting indirectly from, or as a consequence of loss, damage, or failure to deliver the goods.
9A This Condition applies only if You have accepted the Insurance Option. In that event, the following provisions of this Condition 9A shall apply.
9A.1 We shall take out and maintain a contract of insurance in accordance with the summary of terms provided to you providing cover to us for the Goods and for the purposes of such insurance cover, the replacement value of the Goods shall be the value of the Goods stated in the Quotation.
9A.2 If loss or damage occurs to the Goods as a result of any matter which may result in a claim under such insurance cover, we shall notify the insurer promptly of the claim and in any event within 2 business days of receipt from you of a written direction to notify a claim in the form attached to the summary of terms. For the purposes of processing any such claim You shall provide us, the insurer or any agent of the insurer appointed to investigate such claim with such information and existence as may reasonably be required in relation to the claim. We will also provide to you, or the insurer, or any agent of the insurer appointed to investigate the claim, with such information and assistance in relation to the claim as may reasonably be required. In addition, we will send to you a copy of all correspondence with the insurer or any agent of the insurer relating to the claim (including the notification). While we will, in accordance with the previous provisions of this paragraph, notify claims to the insurer, we are not under any circumstances obliged to start or threaten to start any legal proceedings in relation to any such claim (unless specifically agreed with you in writing).
9A.3 In the event that we make a claim under such insurance cover in respect of damage or loss caused to the Goods, we shall pay or arrange for payment to You that part of any proceeds of such claim made by us which relates to such damage or loss to the Goods after deduction of any outstanding sums due to us from you. For the avoidance of doubt, You acknowledge that our liability in respect of any claim under such insurance cover is restricted to the payment to You of those sums which we recover which relate to the Goods.
9A.4 We do not give any advice concerning the insurance cover referred to in Condition 9A.1 and it is for you to make your own judgement whether such insurance is appropriate to cover the Goods and risks to them.
9A.5 EXCESS: In line with the policy conditions, we do not accept responsibility for the excess value of every claim for loss or damage covered by this insurance.
9A.6 Nothing in this Condition 9A shall make us Your agent.
Delays in transit
10.1 Unless we give a specifically agreed written timescale then arrival and departure times are an estimate only.
10.2 If we do not keep to an agreed written time scale schedule and any delay is within our reasonable control, we will pay your reasonable expenses which arise as a result of Us not keeping to the agreed written time schedule. If through no fault of ours we are unable to deliver your goods, we will take them into store with Your signed agreement. This contract will then be fulfilled and any additional service(s), including storage and delivery, will be at your expense.
Damage to Premises
11. We shall only be liable for damage to premises caused by our negligence. Any damages to premises must be noted on the delivery receipt and confirmed in writing to us within Seven (7) Days unless you request a reasonable extension which we agree in writing.
Time limits for claims
12. We will not be liable for any loss or damage to any goods unless any claim for loss or damage is notified to us in writing within Seven (7) Days (this is a requirement of insurers) of either their collection by You or delivery by Us to their destination, unless You request a reasonable extension which We agree in writing.
Our rights to withhold or dispose of goods
13. We have a legal right to withhold or ultimately dispose of some or all of the goods until you have paid all our charges and other payments due under this contract. These include any charges that we have paid out on your behalf. While we hold the goods and wait for payment you will be liable to pay all storage charges and other costs incurred as a result of our withholding your goods and these terms and conditions will continue to apply.
14. Stuffed Storage is committed to maintaining high standards of customer service including our sales administration, and the handling of any customer concerns or complaints. To make a complaint please e-mail us at firstname.lastname@example.org or write to Stuffed Storage Limited, Unit 2-3, 9-11 Gleneldon Road, London, SW16 2AU.
Sub-contracting the work
15.1 We reserve the right to sub-contract some or all of the work for which we have provided a quotation without reference to you. 15.2 If we sub-contract these conditions will still apply in full.
These Terms and Conditions together with our quotation are intended to form the whole agreement between us and to prevail over any verbal discussions. Should we mutually agree to any variation of these terms, such variation should be confirmed in writing by email. Any variation however agreed shall never invalidate the remainder of these Terms and Conditions.
This contract is subject to the laws of England and Wales if our principal place of business is situated in England or Wales, or to the laws of Scotland if our principal place of business is situated in Scotland.
In these terms and conditions, the following words have the following meanings:
These conditions and the information set out in our Agreement
A customer who is not a domestic/personal or student customer
The date specified in the Agreement
Deposit the amount specified in the Agreement
Domestic Customer, Personal Customer
Any natural person who is acting for purposes which are outside his trade or profession
From the date specified in the Agreement and the corresponding date in each period specified in the Agreement, or the previous business day if the Due Date falls on a Saturday, Sunday or public holiday.
The date specified in the Agreement or the date of termination of the Agreement in accordance with Condition 22 or 23.
Anything “You” store in the “Premises” at any time during the Agreement
The amount specified in the Agreement
In respect of payment of each and every sum due under the Agreement, payment on the Due Date and in respect of any sum being due under any other agreement between You and Us, payment within seven days of that sum being demanded in writing.
Any facility proved by us to You as set out in the Agreement.
The premises on which the Goods stored.
We, us, our, the Company
(This is reference to Stuffed Storage Limited)
Notice written via Email
The customer named in the Agreement
You may have other rights granted to You by law in addition to those set out in these Terms and Conditions, which we may not exclude. These Terms and Conditions do not affect those other rights granted by law.
All Content included on the Web Site, affiliated Web Sites and other foreseeable media, unless uploaded by Users, including, but not limited to, text, graphics, logos, icons, images, sound clips, video clips, data compilations, page layout, underlying code and software is the property of Stuffed Storage Limited. By continuing to use the Web Site, you acknowledge that such material is protected by applicable United Kingdom and International intellectual property, and other laws. You may not reproduce, copy, distribute, store or in any other fashion re-use material from the Web Site unless otherwise indicated on the Web Site or unless given written permission to do so by Stuffed Storage Limited.
Under no-circumstances will We connect or disconnect gas, water and electricity. You will ensure all the Goods are packed and ready to be transported before your Commencement Date. All washing machines and dishwashers should be drained, and we advise cleaning fridges and freezers before removal. It is Your responsibility to dismantle or erect flat pack furniture unless prior arrangements are made, ensuring this is done so before the Commencement Date.
So long as Our Fees are paid up to date, we will allow You (but no other person) to access storage of Your Goods in accordance with this Agreement from the Commencement Date until this Agreement is terminated; and
We may refuse service to You at any time if You are unable to provide satisfactory proof of identity. We may refuse You access at any time if we consider in our reasonable discretion that the safety of any person on Site, security of the contents, or other contents will be put at risk.
You will permit Us, Our agents and contractors to gain entry to the Goods if necessary.
6.1. If we reasonably believe that the Goods contains any items described in Condition 9 or is being used in breach of Condition 10, or such entry is effected incidental to the exercise of our powers pursuant to clause 18;
6.2. If we are required to do so by the Police, Fire Services, Local Authority or by a Court Order;
6.3. For any purpose including if we believe it is necessary in an emergency;
6.4. To obtain access in accordance with Conditions 11 and 17;
6.5. To prevent injury or damage to persons or property; or
6.6. For the purpose of checking whether the Unit contains any, or if we reasonably consider that such entry is necessary to ascertain whether action needs to be taken to prevent injury or damage to persons or property.
You confirm that throughout this Agreement, the Goods in storage from time to time are Your own property or that the person who owns or has an interest in them has given You irrevocable authority to store the Goods on the terms and conditions in this Agreement, and that You act as a duly authorised agent of any such person. You will pay any costs we incur or claims made against us if this is not true.
We may refuse to permit You to store any Goods or require You to collect any Goods from the Warehouse if in our reasonable opinion the safety of any person on the Site, or the security of the Warehouse and its contents, or other units or their contents would be put at risk by the storage of any such Goods.
You must not store any of the following in the Unit:-
Food or perishable goods unless securely packed so that they are protected from and do not attract vermin;
Birds, Fish, Animals or any other living creatures;
Combustible or flammable materials or liquids such as Gas, Paint, Petrol, Oil or Cleaning Solvents;
Firearms, Explosives, Weapons or Ammunition;
Chemicals, Radioactive Materials, Biological Agents;
Toxic Waste, Asbestos or other materials of a potentially dangerous nature;
Any item which emits any fumes, smell or odour;
Any illegal substances, illegal items or goods illegally obtained;
You must comply with the reasonable directions from any of our employees and agents in regards to regulations for the use of safety and security that we may issue from time to time.
We may at any time by giving You at least seven days' written notice require You to collect your Goods from a location specified by Us.
You must pay us Our agreed Fees for the minimum period of storage on signature of this Agreement, and thereafter, must pay Our Fees on the Due Date.
12.1. Our Eco-policy permits Us not print or post invoices to Our Customers unless requested, invoices will normally be sent via e-mail.
We may alter Our Fees at any time by giving You at least fourteen (14) days written notice and the new Fees shall take effect after this fourteenth (14) day notice period. You may terminate this Agreement without charge at any time before the new Fees take effect.
No payment will have been made until we have received clear funds.
14.1. In the event that any payment method is dishonoured, we may charge You for any reasonable costs or losses incurred by us.
14.2 By not paying Our Fees before or on the due date, we may charge you our reasonable costs and charges for accepting late payment.
All sums payable to us under the Agreement will become due immediately upon termination of the Agreement in accordance with Condition 17, unless you have terminated this agreement due to our negligence.
You must pay us the agreed Deposit via Internet or Telephone booking, or on Your signature of this Agreement. The Deposit is non-refundable but will be subtracted from the total cost of the Service. In the case of a refundable Deposit, it will be returned to You (without interest) no more than 21 days after this Agreement terminates. We may in our sole discretion deduct any reasonable amount to cover:
16.1. Any damage caused by You to any property or facilities belonging us, any other customers or persons on the Site, or persons providing You a Service on our behalf. If You cause any damage, You must (at our option) repair, restore or replace such damage or item, reimburse the reasonable costs of making necessary repairs, restoration or replacement, or make proper compensation.
16.2. Any of Our Fees which have not been paid, or any unpaid removal or other charges; or
16.3 Any other obligation to us that You have not performed.
If any sum payable under the Agreement is still outstanding Two (2) weeks after the service of written notice from us requiring You to pay all outstanding amounts in full, we may in our absolute discretion:
17.1 Sell some or all of Your Goods for the best price reasonably available to sell and pass all ownership to them, and use the proceeds of sale to pay first the costs incurred by Us, and secondly in paying Your Debt and We will pay to You the balance, if any, still remaining. We will not charge You Interest accrued on the balance. If the proceeds of sale are insufficient to discharge Your outstanding sums due to us, then You will remain responsible for the balance and we may take action to recover the outstanding amounts.
17.2. Any Goods not sold in accordance with Condition 17.1 will be treated as abandoned and will be destroyed or otherwise disposed of.
Because the nature and type of goods being stored by You from time-to- time is entirely within Your discretion (subject to Condition 8 and 9). We cannot guarantee that any area allocated to You is a suitable place or means of storage for any particular goods.
Please note that we do not insure the Goods whilst they are on Site.
19.1 Business Customers;
You undertake to us as follows:
19.2.1 That prior to collection of the Goods onto the Site, “You” have taken out adequate insurance in respect of the Goods under a policy which covers at least Normal Perils (as set out below) with a reputable insurance company, and will not cause or allow that insurance cover to lapse whilst the Goods or any of them remain on the Site, and you acknowledge that you shall be responsible for all uninsured risks including Normal Perils; and
19.2.2 Normal Perils in this Condition mean loss of or damage to Goods caused by fire, lightning, explosion, road accident, earthquake, aircraft, storm, flood, bursting and/or leaking pipes, theft, riot, strike, civil commotion, malicious damage, and impact by vehicles.
19.2.3 We recommend that the insurance cover that you take out is for a sum which is at least equal to the replacement value of the Goods stored in the Warehouse or Container from time-to-time, and may require you to provide evidence of such insurance cover prior to collection and while your goods remain on site.
19.2.4 In order to give You more protection, we may offer You the opportunity to benefit from our insurance policy using a policy available through us.
19.2.5 We do not give any advice concerning such insurance and it is for You to make Your own judgement (with the help of Your insurance broker) whether such insurance is appropriate to cover the Goods and risks to them.
19.3 Domestic Customers;
19.3.2 We recommend that You take out insurance cover to a sum that is at least equal to the replacement value of the Goods stored. From time-to-time we may require you to provide evidence of such insurance cover prior to collection, and while your goods remain on site.
19.3.3 In order to give You more protection, we may offer You the opportunity to benefit from our insurance policy using a policy available through us.
19.3.4 We do not give any advice concerning such insurance and it is for You to make Your own judgement (with the help of Your insurance broker) whether such insurance is appropriate to cover the Goods and risks to them.
We will be responsible for physical injury to or the death of any person, fraud or wilful default, or that of our agents and/or employees. However:
20.1 Subject to the above, to the extent that our liability to you is not limited under clauses 20.2 - 20.5 below, our total financial responsibility to you however arising (including any claim that you may have under 20.2 - 20.5 below) will come to no more than £250 (Two Hundred and Fifty Pounds) of the value of the Goods as set out by You in the Agreement, even if the actual loss you suffer is more than that. Please note that if you would like to agree a higher limit of liability this can be arranged at an additional cost.
20.2 We will not be responsible for any loss or damage caused by us, our employees or agents in circumstances where there is no breach of legal duty or care owed to You by us, or by any of our employees or agents, such loss or damage is not a reasonably foreseeable result of any such breach, and any increase in loss or damage resulting from breach by You of any term of the Agreement
20.3 If You are using the Service in part or in whole for commercial purposes then, subject to Condition 19 above, we shall not be responsible for loss of profits (whether direct or indirect), loss of business opportunity, loss of goodwill, loss of contract nor for other economic loss (direct or indirect) arising out of a breach of the Agreement.
20.4 In most cases we may not be able to allow You access to the container or Warehouse or carry out some of our other obligations because of something that is outside our reasonable control. This could include any natural disaster, riot, strike or lock-out, trade dispute or labour disturbance, accident, breakdown of plant or machinery, fire, flood, electrical power failure, act of terrorism or environmental or health emergency or hazard, or entry into any container including the container or the Warehouse by, arrest or seizure or confiscation of Goods by competent authorities. If this happens, we will not be responsible if the event continues for failing to allow access to Your Goods. We will try to minimise any effects arising from such circumstances, but if we have not managed to resolve the situation within Three (3) Weeks, You will be entitled to terminate the Agreement without charge and to collect Your Goods at the earliest available opportunity.
20.5 For Normal Perils our responsibility shall be limited to £50 (which we consider standard excess on household insurance cover).
20.6 You confirm that:
20.6.1 You have agreed on the Agreement the total value of all the Goods;
20.6.2 The total value of the Goods stored in the Warehouse or Container from time-to-time will not exceed that value unless you have agreed this in writing with us.
You will reimburse us for any reasonable damages, costs and expenses that we incur which arise out of either:
21.2 You allow to access the Unit or Site; or
21.3 You will not be responsible for losses we incur which arise from our breach of this Agreement (including where our breach has put You in breach of this Agreement).
This Agreement shall expire on the End Date or as described in Condition
Either You or Us may terminate this Agreement as follows:
23.1 By giving at least Fourteen (14) Days' written notice to the other and termination will take effect from that Due Date, which shall be the End Date; or
23.2 If we commit a breach of this Agreement, which we do not put right within Fourteen (14) Days of You notifying us of it then, You may immediately terminate this Agreement.
23.3 If You breach this Agreement and do not put that breach right within Fourteen (14) Days of us notifying You of it, then we may immediately terminate this Agreement.
On the End Date, We will remove all goods from storage and return them to You at the return address provided by You. If You are not available to receive the Goods, You shall pay our reasonable costs of retaining and storing the Goods. We may treat Goods remaining unaccounted for after the End Date as abandoned and may dispose of them in accordance with Condition 17. Where this Agreement has terminated and You have paid more of Our Fees and charges than are due at the End Date, we will refund the balance to You after deduction of any payments due to us as if the balance were a refundable Deposit. Where any payments are still outstanding from You, You must pay us in full before we will release the Goods to You.
You agree to examine the Goods carefully upon receiving them from Us, and must tell us about any loss or damage to the Goods as soon as is deemed reasonably possible after doing so.
If any part of this Agreement is found to be void or unenforceable then that part of the Agreement shall be removed, but the remainder of this Agreement will continue to apply.
This Agreement is personal to You. You may not transfer this Agreement, to any other person, firm or company and a breach of this Condition is a serious breach under Condition 22.3.
No one other than You or Us will have any rights under this Agreement.
Any dispute or claim that either You or we bring will be decided on the basis of the laws of England and Wales by the Courts of England and Wales alone unless You request that your local United Kingdom jurisdiction or law should apply (in which case that other relevant United Kingdom jurisdiction and/or law shall apply).
This Agreement shall not create a tenancy or lease or similar arrangement.
Where You are two or more persons, Your obligations under this Agreement shall be obligations of each of You separately.
If You need to contact Us, please write to Us at Unit 2-3, 9-11 Gleneldon Road, London, SW16 2AU. We will also contact You at the address You have given in the Agreement unless You let us know in writing of a different address.If You tick the relevant box on the Licence Agreement You consent to our use of the information given by You, for the purpose of sending You marketing materials through the post, and You consent to us passing such information to other members of our group for the purpose or marketing their or our products or services to You by the same methods. You may choose not to receive marketing materials from us by not ticking the box on the licence agreement.
The Free Pick Up and Drop Off is available to you when you pay for storage spaces between 10 sq ft and 40 sq ft.
The Free Pick Up and Drop Off is subject to a minimum stay of 8 weeks.
The service is only available within a 15-mile radius of our main warehouse (SW16 2AU) and at specified Universities.
Items can only be collected from one address and re-delivered at one address.
If you wish to leave before the minimum stay ends, you can do so but you must pay for the full minimum stay.
You or your reprensentative must be in attendance both at your home to see all your goods onto the vehicle.
The service is One Hour Free. Travel time is free. If you are not ready within the allocated loading time, Stuffed Storage reserves the right to levy additional charges to you at £40 per hour.
The Free Pick Up and Drop Off service cannot be used in conjunction with any other offers, with the exception of pre-payments.
You must advise Stuffed Storage of any cancellations or postponements 24hrs before the arranged pick up date. Failure to do so will result in a £80 fine.
Due to unforeseen traffic conditions, we are unable to guarantee an exact time of arrival at your home.
Free Pick Ups and Drop Offs can be booked any day of the week.
Please note that this is a Pick Up and Drop Off, it is not a Removal service. All items for the pick up should be packed, ready to go on the ground floor and placed by the front door.
The van cannot accomodate any passengers (due to insurance limitations).
Your goods are covered by Stuffed Storage's insurance policy whilst in transit. They will be covered to a maximum of £3,000, subject to the Stuffed Storage insurance terms and conditions.
Please ensure that you provide adequate parking for the vehicle. If this is not provided and a parking ticket is issued, you will be accountable for the penalty charge.
Stuffed Storage’s insurance policy insures our customers’ property whilst it is in store at our premises. We agree to extend rights under our policy to you when you purchase insurance for your property under our Insurance Policy. This Insurance Policy will indemnify the Insured Customer of Stuffed Storage Limited in respect of physical loss, destruction or damage to the property of the Insured Customer, due to an Insured Peril occurring whilst in the storage premises. This is subject to the details specified in the Insurance Schedule and the terms, conditions and exclusions detailed in the Clauses below:
1) Insurance Provider
Stuffed Storage Limited.
2) Insured Perils
Actual physical loss of or damage to your property caused by burst pipes; escape of water; theft accompanied by forcible and violent entry or exit; moth, insect or vermin damage caused by an external source; fire; lightning; explosion; earthquake; storm; flood; riot; strike; civil commotion; malicious damage; and impact by vehicles or aircraft.
3) Total Sum Insured
As requested by you and shown in the Schedule above. The total sum insured shall not exceed £4,000 unless confirmed in writing by us. The total sum insured can be increased on payment of an additional premium, subject to Insurers’ prior agreement.
4) Under Insurance (Average Clause)
(By YOU the Customer failing to) declare the full new collective replacement value of all your property on the Insurance Schedule Form, in the event of a claim you will only be entitled to recover from Insurers the proportion of the loss as the declared value bears to the full new replacement value of your property. Please be aware that the consequence of under-insurance will be a reduced settlement of any claim.
(“You will only be entitled to recover a proportion of the loss as the declared value bears to the full new replacement value of your property, in the event of making a claim”)
5) Pairs & Sets
Where any items are part of a pair or set, Insurers shall only pay for the actual items which are lost or damaged. No payment will be made by Us for any items which are part of a pair or set which are lost or damaged.
6) Right to Cancel
You have the right to cancel this insurance without penalty at any time prior to when the storage (agreement) of your property begins. Once the goods are moved into storage, your right to cancel ceases and you may be charged the full fee for the insurance up until when you are next due to pay a renewal premium with us. You are free to cancel this insurance when terminating the Customer Licence at any time subject to 7 days written notice by email to email@example.com.
7) Basis of Claims Settlement
The settlement of any claim shall be by replacement, repair and/or compensation at Our discretion. In the event of a total loss or destruction of any article/item insured under this insurance (agreement), the basis of settlement shall be the cost of replacing the article/item as new provided that the article/item is substantially (of the same cosmetic appearance and specification.
Household Linen and Clothing
Where any claim includes loss or damage to any item(s) of household linen and clothing only, We will take into consideration the age, quality, degree of use and consequent market value of any such lost or damaged item(s).
Where any claim includes loss of or damage to paper documents, the basis of settlement shall be to indemnify you for reasonable costs of reprinting (reprographics), reissue and/or reconstitution including, where applicable, fresh research or exploration to obtain essential information.
Where any claim includes loss of or damage to wine including bottles and/or cases, the settlement of any claim shall be the replacement, repair and/or compensation at Our option (discretion). In the event of destruction of any bottle(s) and/or case(s) of wine insured under this insurance, the basis of settlement shall be the cost of replacement as new provided the new bottles and/or cases of wine are substantially the same as but not better than the original bottle(s) and/or case(s) of wine when new. In arriving at a settlement figure for any claim, We may verify the value of the wine by using a recognised wine industry valuation service /website provided by Wine-Searcher (www.winesearcher.com). Any claim payment would be restricted to the value shown on the Wine-Searcher website as at the date of the loss or the declared value, whichever is less.
Wine Storage – Labels
Where any claim includes loss of or damage affecting labels, capsules or wrappers falling within the terms of this Contract, We shall not be deemed liable for more than an amount sufficient to pay the cost of new labels, capsules or wrappers and the application thereof. However, in any event We shall not be liable for more than the insured value of the damaged subject matter. No cover is provided under this Clause for the cost of ascertaining correct labelling.
8) Policy Excess
We will not pay the Excess fee stated on the Insurance Schedule of each claim.
9) Payment of Premiums
We shall only be liable to settle a claim recoverable under this insurance provided we confirm that we have received all insurance payments due from you.
10) Time Limit for Claims Notification
All claims must be notified to us at the time of discovery of loss or damage to your property (within and up) 48 ([Forty-Eight]) hours from the completion-time of removal of your property.
11) Choice of Law and Jurisdiction
The parties are free to choose the law and jurisdiction applicable to this insurance contract. Unless specifically agreed to the contrary, this Insurance shall be subject to English law and the exclusive jurisdiction of the Courts of England and Wales.
12) Duty of Disclosure
It is your responsibility to ensure that all material facts have been disclosed to insurers i.e. any facts which may affect Insurers’ view of the risk. If you are unsure of any fact which has not been detailed on the Insurance Application you have completed needs to be disclosed, it is recommended that details are provided to Insurers for consideration. All the information provided by you in the Insurance Application should be correct as these details will form the basis of the insurance contract between you and the Insurers. If your circumstances change between the date that you purchase the insurance cover and the date when you require the insurance cover to commence, (You should notify Us at the earliest in writing by email) please tell us. Incorrect information or failure to disclose all material facts could invalidate all or part of the cover and result in a claim being declined.
13) Property Covered Subject to Specified Limitations
Unless agreed otherwise in writing by us, the following limitations apply:-
a) Jewellery, watches, precious stones and stamps of all kinds are limited to a combined total for all such items of £500
b) Furs, antiques, fine arts, mobile phones, perfumery, tobacco, cigars, cigarettes, beers, wines, spirits and the like are limited to a combined total for all such items of £1,000
c) Electronic items are limited to a total of £2,000. Electronic items are defined as all items of consumer and commercial electrical appliances and instruments including but not limited to: Radios, Televisions, Computers, Computer Software, Hard Drives, Chips, Microchips, Printed Circuit Boards and their Components, Modems, Monitors, Cameras, Facsimile Machines, Photocopiers, VCR’s, Hi-Fi’s, Stereos, CD players, DVD Players and the like. (Heavy electrical items such as Switchgear, Turbines, Generators and the like shall be deemed not to be electronics)
d) Specialist items comprising Furs, Carpets or Rugs made from Wool and/or Silk and Curtains or Soft furnishings made from Silk, will only be covered by this policy if they are shrink wrapped in plastic or placed in appropriate plastic covers (which can be purchased from Stuffed Storage Limited) that are fully sealed prior to you putting them in storage.
14) Excluded Property
No cover is provided for the following:
a) Money, Coins, Bullion, Deeds, Bonds, Securities and the like.
c) Explosives and Flammables.
d) Loss of data records other than the cost of blank data carrying materials.
e) Vehicles, including motorcycles, trailers and caravans.
15) Excluded Causes
a) Any consequence of war, invasion, act of foreign enemy, hostilities (whether war be declared or not), civil war, rebellion, revolution, insurrection or military usurped power or confiscation or nationalisation or requisition or destruction of or damage to your property by or under the order of any government or public or local authority.
b) Indirect loss of any kind or description even if it results from the incident that caused you to claim under this policy. If as a result of an item or items of property being lost or damaged as a result of an insured peril, this insurance will only pay for the repair or replacement of the damaged item and not any resultant financial loss you suffer.
c) Loss or damage from:
i) Ionising radiation from or contamination by radioactivity from any nuclear fuel or from any nuclear waste or from the combustion of nuclear fuel
ii) The radioactive, toxic, explosive of other hazardous or contaminating properties of any nuclear installation, reactor or nuclear assembly or nuclear component thereof
iii) Any weapon of war employing atomic or nuclear fission and/or fusion or other like reaction or radioactive force or matter.
iv) The radioactive, toxic, explosive or other hazardous or contaminating properties of any radioactive matter. The exclusion in this sub-clause does not extend to radioactive isotopes, other than nuclear fuel, when such isotopes are being prepared, carried, stored or used for commercial, agricultural, medical, scientific or other similar peaceful purposes.
v) Any chemical, biological, bio-chemical or electromagnetic weapon
vi) The use or operation, as a means from inflicting harm, of any computer, computer system, computer software program, computer virus or process or any other electronic system
d) Loss of or damage to your property directly caused by pressure waves caused by aircraft or other aerial devices travelling at sonic or supersonic speeds.
e) Loss or of damage to your property caused by or resulting from any act(s) of terrorism or any person(s) acting from a political motive.
f) This insurance shall be voidable in the event of misrepresentation, incorrect description or non-disclosure in any material particular.
g) If the claim be in any respect fraudulent, or if any fraudulent means or devices be used by the Insured Customer, or any one claiming indemnity under this Insurance, or any one acting on his or their behalf, to obtain any benefit under this insurance, or if any loss or damage be occasioned by the wilful act, or with the connivance of the Insured Customer, or any one claiming indemnity under this insurance, all benefit of this insurance will be forfeited.
h) This policy shall not provide cover in respect of electrical and mechanical derangement, unless shown to be as a result of physical external damage to the item concerned or as a result of an insured peril.
16) Claims Procedure
If your goods become lost or damaged and you wish to make a claim on this insurance, this should be done so in writing and returned to us by mail it to Stuffed Storage Limited, Unit 2-3, 9-11 Gleneldon Road, London, SW16 2AU, or by email at firstname.lastname@example.org. Any claimant under this insurance shall be at the request and at the expense of the Insurers do, and concur in doing and permit to be done all such acts and things as may be necessary or reasonably required by the insurers for the purpose of enforcing any rights and remedies, or of obtaining relief or indemnity from other parties to which the Insurers shall be or would become entitled or subrogated upon their paying form or making good any loss or damage under this insurance, whether such acts and things shall be or become necessary or required before or after his indemnification by the Insurers. If at the time of the loss there is other insurance in force, you may either seek a proportionate recovery of the total financial loss from each policy or submit one claim to Stuffed Storage. You may submit a claim to an alternative insurer to the extent of your full financial loss if the specific cause of the loss or damage is not recoverable under Stuffed Storage’s Insurance Policy.
17) Customer Service and Complaints
Stuffed Storage is committed to maintaining high standards of customer service including our sales administration, and the handling of any customer concerns or complaints. To make a complaint please e-mail us at email@example.com or write to Stuffed Storage Limited, Unit 2-3, 9-11 Gleneldon Road, London, SW16 2AU.
18) Insurance Premium Tax
Insurance Premium Tax will be charged where applicable, in accordance with current legislation